ORDERING: If you have a specific request not covered by the PayPal buttons, feel free to contact us at firstname.lastname@example.org to setup an order for a dice bag (or many dice bags). Prices listed do not include shipping and handling. We charge a flat rate for shipping and handling and ship with USPS. Domestic shipping and handling is a $7.00 flat rate. International shipping and handling is between $25 and $75 depending on the size of box required.
QUALITY: We are confident in the quality of our dice bags (see “Leather Care” to have an idea about the kind of abuse we’ve put our dice bag through just to make sure). We spend a lot of time play testing designs and we hand make these bags, so we pull out any products that might be defective long before it would ever reach you.
EXCHANGE POLICY: In the unlikely event that you receive a defective product, we will gladly exchange it, but you must email us with pictures to obtain authorization PRIOR to returning it to us so we can instruct you on how to send it back safely and efficiently. If we determine that the product was damaged due to negligence or abuse on your part, we will not replace it.
RETURN/REFUND POLICY: If you wish to return an item, we will accept it if you meet the following conditions: You receive prior authorization for the return from us. You return the item in new, unused condition. You request the return/refund within 30 days of purchase. You have a dated proof of purchase. You will be charged up to a 25% restocking fee. If you don’t know if you’ll like our dice bags, order a small one and check it out before you place an order for multiple dice bags.
Due to the custom nature of our product, once you have made your payment, your order cannot be canceled, so please verify your order before you place it. If you need to change an option, please let us know as soon as possible. If possible, we will try to accommodate your request.
REPLACEMENT CORD/CORD STOPS: If, over the life of your dice bag, you manage to break your cord, cord stop, or cord end, we will be happy to mail you one for a nominal fee (read: item cost and postage), just email us and let us know.
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